Refund policy
H2OHealth Refund & Returns Policy – 90-Day Guarantee
At H2OHealth, we want you to love your purchase. If you’re not completely satisfied, we offer a 90-day return policy — giving you up to 90 days from the date of delivery to request a return.
Return Eligibility
To qualify for a return:
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Your item must be in original condition, unused, with all components included, and in its original packaging.
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The filter must remain sealed. We strongly recommend confirming compatibility before opening or installing your filter.
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If the filter has been unsealed or used, a $19.90 restocking fee will apply to cover the cost of the filter, plus applicable return shipping fees. We recommend checking there is a suitable adaptor which fits your tap before unsealing the filter cartridge.
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A receipt or proof of purchase is required.
How to Request a Return or Refund
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Review the Policy: Please read this page to confirm your eligibility for a return or refund.
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Contact Us: Email our team at support@h2ohealth.com.au with details of your order and the issue you’re experiencing.
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Provide Details: Include clear photos or short videos (if relevant) showing your H2OHealth filter or tap system, and any issues you’ve encountered.
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Follow Return Instructions: If your return is approved, our support team will provide instructions on where to send your filter and any included accessories.
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Inspection & Resolution: Once your return is received, our team will inspect the item and confirm the outcome of your refund request.
⚠️ Items sent back to us without prior authorisation will not be accepted.
Change of Mind or Compatibility Returns
We do not provide prepaid return labels for change-of-mind or compatibility returns.
If you’re unsure whether the H2OHealth filter will fit your tap, please contact our support team before purchasing — we’ll be happy to guide you.
This does not affect your rights under Australian Consumer Law for products that are faulty or not as described.
Damaged or Faulty Items
Please inspect your order as soon as it arrives.
If your product is damaged, defective, or incorrect, contact us immediately at support@h2ohealth.com.au.
We’ll assess the issue and organise a replacement, exchange, or refund as quickly as possible.
Exchanges
If you wish to exchange an item (for example, for a different model), we recommend returning your original, unopened item first. Once your return is accepted, you can place a new order for the preferred product.
Refund Processing
Once your returned item is received and inspected, you’ll receive a confirmation email regarding the approval status of your refund.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process and post the refund.
Need Help?
For any questions about returns, exchanges, or product support, please contact our friendly team at:
📧 support@h2ohealth.com.au